Refund & Return Policy

Overview

At Signature Pianos, we want you to feel completely confident in your purchase. Buying a piano is a significant decision, and we are committed to giving you every reasonable opportunity to evaluate the instrument before finalizing your purchase.

Our Commitment Before You Buy

Before delivery or pickup, we are happy to support you with:

• Virtual showings (video walk-throughs, sound demos, and Q&A)
• In-person showings by appointment
• Coordination with your own piano technician to inspect the instrument prior to purchase
• Detailed conversations about condition, tone, history, and suitability for your space

We strongly encourage buyers to take advantage of these options and ask any questions they may have before completing their purchase.

If you’d like to speak with us directly, please call or text 844-744-5397 or email mike@signaturepianos.com – we’re always happy to help.

Final Sale Policy (After Movement)

All piano sales are final once the piano has been moved, whether by delivery, pickup, or third-party transport.

Due to the size, weight, and sensitivity of acoustic pianos, we do not accept returns or issue refunds after a piano has left its storage location or has been delivered.

Cancellations Before Delivery or Pickup

If you choose to cancel your purchase before the piano has been moved:

• Purchases made via PayPal or credit card are eligible for a refund minus a 5% deduction
• This deduction covers non-recoverable payment processing fees and re-listing costs
• Refunds will be issued to the original method of payment

Once delivery, pickup, or transport has begun, the sale is considered final.

Non-Returnable Items

All acoustic pianos and related large instruments sold by Signature Pianos are considered non-returnable once moved. We do not offer exchanges.

Refund Processing

Approved refunds (when applicable under the policy above) will be processed within a reasonable timeframe and credited back to the original payment method. Processing times may vary depending on your payment provider.

Questions or Concerns?

We believe clear communication is essential, especially for a purchase of this nature. If you have questions at any point – before or after buying – please reach out:

• Call or Text 844-744-5397
• mike@signaturepianos.com

We’re here to help you make the right decision, with confidence.